ACD

“Always connects you to the right help in least time

OVERVIEW

VS Soft Solution offering Automatic Call Distribution software for inbound call centers. ACD strategies typically reduce call handling time and improve customer satisfaction by increasing the probability that a customer inquiry will be resolved during the first contact. ACD to manage the flow of inbound calls and to route them to the most appropriate agent.

VS Soft Solution a 6-year tradition of Remarkable Customer Experience in ACD. Automatic call distribution:

  • Enterprise Routing and Queuing
  • Priority Routing and Queuing
  • Wait-Time & Queue Position Notification
  • Queue Optimization & Scheduled Call Back




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